Cognizant Technologies (CTSH) recently announced that it will provide end-to-end integrated applications and infrastructure management services to UK’s leading retailer Marks & Spencer Group Plc, as part of a multi-year managed services contract.
Cognizant’s end-to-end, integrated service delivery will provide Marks & Spencer with application support services, delivering support for all applications at all lines of business that are used by end-users at stores, warehouses and head office.
Cognizant, a leading information technology solutions provider, will also provide Remote IT Infrastructure Management services based on IT Infrastructure Library to drive operational efficiencies, enhance the quality of service and enable virtualization. This feature includes a pre-built catalogue of productized services, a sophisticated operations maturity model and Cognizant’s proprietary RIM 2.0 managed services framework.
These services will support mission-critical applications spanning multiple lines of business and functional areas, such as procurement, supply chain, forecasting, sales, stock replenishment and financial management thereby improving operational efficiency, driving business effectiveness and providing superior customer experience. Cognizant has been providing services to Marks & Spencer since 2009.
A key strategy of Cognizant is to align its business with vertical industries, such as financial services, health care & life sciences, retail, manufacturing and logistics. The company has gained deep industry expertise and knowledge of the domain by partnering with top firms. This strategy has enabled the company to deliver more value to clients and to capitalize on new opportunities.
IT spending is expected to get a boost in 2011, and Cognizant expects to win significant business. We expect the momentum to continue in the coming quarters and maintain a Neutral recommendation on Cognizant. Our recommendation is supported by a Zacks #3 Rank.
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