BRUSSELS (AP) — The European Union is giving Airbnb until the end of August to answer some EU complaints that the U.S. company’s pricing presentation does not meet consumer standards.
EU Consumer Commissioner Vera Jourova said Monday that “consumers must easily understand what for and how much they are expected to pay for the services.”
She said there should be fair rules, for example on cancellation of accommodation by the owner. “I expect Airbnb to follow up swiftly with the right solutions.”
Jourova said Airbnb must also clearly distinguish between offers from a private or professional host, since different consumer protection rules apply.
Jourova wants Airbnb to come up with “detailed solutions” to bring their practices in line with EU legislation and will discuss them with the company if they are unsatisfactory.
