NASHVILLE, Tenn. (AP) — A Tennessee family’s lawsuit against online retailer Amazon over a hoverboard fire that destroyed their home can move forward.

The 6th U.S. Circuit Court of Appeals in a Friday ruling said Amazon was aware of complaints about hoverboards catching fire and exploding. The Seattle-based company even launched an investigation that led to its ceasing all hoverboard sales worldwide.

But Amazon’s notice to consumers consisted of an email saying there had been “reports of safety issues.”

Megan and Charles Fox say their son had left his hoverboard downstairs in their home when it caught fire in January 2016. The fire trapped two of the children upstairs and they had to jump from second floor windows to escape. Their home was destroyed along with all of their possessions.