At a recent press release, cloud computing company Salesforce.com (CRM) disclosed that it will, along with Cisco Systems Inc. (CSCO), be delivering a complete contact center in the cloud. The Customer Interaction Cloud, formed by Cisco and Salesforce.com, will use the newly introduced service cloud 2 from salesforce.com along with Cisco Unified Communications.
This innovative solution will resolve the customer service issue of Small and Medium Businesses (SMB) to a large extent, and enable them to run their customer service operation through the cloud.
This product is mainly targeted at the SMB clients, as demand for cloud computing applications is strongest in this market. The company expects that by using customer interaction clouds, the agents will be able to achieve better solutions without incurring any extra cost on hardware, software or telephone equipment. Service Cloud 2 is already catering to the customer service needs of around 8000 companies.
Salesforce seems to be going great guns with its cloud computing business. The company is introducing all sorts of solutions by using its cloud computing platform. Recently, Salesforce has set up a company named FinancialForce.com in association with Unit 4 Agresso (UNI4), the parent company of financial software specialist CODA, which sells accounting software. Both the companies will invest in FinancialForce.com, which in turn will use CODA’s cloud accounting application — previously known as CODA 2go — to deliver finance and accounting solutions in the cloud.
We believe, that by forming this joint venture with Cisco, Salesforce is on the verge of creating another success story in the cloud computing space. Competition is tough, but the company is combating well with other players like Microsoft (MSFT), Oracle (ORCL) and Google (GOOG) to create its own place in the cloud computing world.
Read the full analyst report on “CRM”
Read the full analyst report on “MSFT”
Read the full analyst report on “ORCL”
Read the full analyst report on “GOOG”
Zacks Investment Research
