Wipro Ltd. (WIT), India’s No. 3 outsourcing company, won a three-year IT services contract to provide SAP enterprise applications management services to Aquarion Water Company, one of the largest water utilities in the United States.
Under the agreement, Wipro will provide its competency-based FlexDelivery model in conjunction with Run SAP Methodology to provide business, technical and service delivery management support.
Wipro’s innovative FlexDelivery model to manage the enterprise application landscape has been deployed by more than 34 customers to handle complexity and criticality of environment and business processes, variability in work volume typical in application maintenance and support engagements. The delivery is rendered from globally-located FlexDelivery centers using standardized platform of tools and processes with teams aligned by competency. FlexDelivery has led to 10-15% improvement in service level and end-user experience.
Wipro is a global provider of IT services, software solutions, and research and development (R&D) services. It has development centers in India and abroad, which utilize its global resource pool and quality processes to provide cost-effective IT solutions to its clients around the world. Major competitors are Cognizant Technology Solutions Corporation (CTSH) and Infosys Technologies Limited (INFY).
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